Service Agreement

Introduction

This is the DeckDesk Service Agreement. It governs all paid engagements between you (or your company) and DeckDesk, LLC — including one-time First Deck projects, ongoing DeckDesk plans, First Call plans, and any custom or negotiated arrangement. Our website Terms and Conditions separately cover browsing deckdesk.co. This Agreement applies once you pay for or confirm a DeckDesk engagement.

The service

DeckDesk provides presentation design and strategic presentation support as described in the plan or project you selected. For ongoing plans (DeckDesk and First Call), the specific terms — turnaround time, active requests, included features, and the revision process — are set out on our pricing page and in your plan confirmation, which form part of this Agreement. For First Deck and other one-time engagements, the project scope is confirmed at the time you engage.

First Deck engagement

First Deck is a one-time presentation engagement priced at $3,500. It covers one presentation, including story and structure, full presentation design, two focused revision rounds, an editable PowerPoint file, a PDF, and a defined delivery date. No polished brief is required to begin. Payment is due at the time of engagement.

If you proceed to a DeckDesk ongoing plan within 14 calendar days of final delivery, you will receive a $1,000 credit toward your first month. The credit expires 14 calendar days after final delivery and is not transferable.

DeckDesk and First Call plans

DeckDesk is an ongoing presentation partnership plan supporting one active request at a time. It is available on monthly, quarterly, or annual billing terms. Details of what is included in your selected plan are in your plan confirmation.

First Call is a priority ongoing plan that includes reserved priority capacity for your team, next-business-day start on new requests, direct access during business hours, senior review on every deliverable, one defined rush request per month, and two named requesters. A rush request is a defined request requiring first delivery within one business day, subject to reasonable scope, confirmed at the time of the request. First Call is available on monthly, quarterly, or annual billing terms.

Fees and billing

Fees depend on your engagement type. First Deck is $3,500, charged in full at the time of engagement. For ongoing plans (DeckDesk and First Call), the fee is charged in advance for the selected billing period — monthly, quarterly, or annually — through Stripe, our payment processor, using the payment method you provide. Ongoing plans renew automatically at the end of each billing period unless cancelled before the renewal date.

We may update pricing for future billing periods with reasonable advance notice. Continuing to use the service after a price change takes effect means you accept the updated price.

Term and cancellation

First Deck engagements end upon delivery of the final files, with no ongoing commitment.

For ongoing plans: Monthly plans run month-to-month from your start date. You may cancel anytime; cancellation takes effect at the end of your current billing month, and you retain access through that date. Quarterly plans are prepaid for three months; cancellation stops the next quarterly renewal, and there is no refund for unused time within a prepaid quarter. Annual plans are prepaid for twelve months; cancellation stops the next annual renewal, and there is no refund for unused time within a prepaid year. We do not prorate partial billing periods.

Pausing your plan

Monthly ongoing plan clients may pause their plan for up to 60 consecutive days per pause period. During a pause, your brand setup, presentation standards, and dedicated workspace remain intact. Active service capacity is not reserved while paused, and restart is subject to availability at the time you resume. Pausing is not available for prepaid quarterly or annual plans without a separate written agreement. To pause, contact us at hello@deckdesk.co.

Refunds

First Deck: The First Deck fee is non-refundable after project work has begun. If work has not yet started, contact us within 24 hours of payment.

Monthly ongoing plans: Because of the custom, work-in-progress nature of design services, monthly fees are non-refundable once a billing period has begun. Any refund is at our discretion and limited to the unused portion of the current period for requests not yet delivered, in progress, or substantially worked on. Payment processing fees are not refundable.

Quarterly and annual plans: Prepaid quarterly and annual fees are non-refundable. Cancellation stops the next renewal but does not entitle you to a refund of unused time within the prepaid period.

Scope — one active request

One active request means one presentation or one clearly defined presentation task in active production at a time. Larger or unusually complex presentations may be divided into sequential stages, with each stage treated as one request. Feedback is consolidated through one designated client contact.

Room-Ready Guarantee

If the first delivery on an engagement clearly misses the agreed direction, DeckDesk will rework the approach at no additional charge. This guarantee applies where the direction was clearly established at the start of the project and the first delivery materially departs from it. It covers a rework of the initial approach — it is not a refund guarantee and does not entitle the client to unlimited revisions.

Ownership of deliverables

Once we've delivered a finished presentation or file to you and your account is paid up, you own it. We assign you all rights in the final deliverables we create for you. We keep ownership of our own tools, templates, internal processes and any proprietary design system we use to produce your work — none of that transfers to you, even though it may show up in the finished product's look and feel.

Your materials

You're responsible for anything you give us to work with — copy, images, data, logos, fonts, brand guidelines. You confirm that you either own it or have the rights to use it, and that it doesn't infringe anyone else's rights. If a project needs a font or image that requires its own commercial license, we'll flag it, but it's on you to secure that license before you publish or distribute the final work.

Confidentiality

We treat your materials, your feedback, and the presentations we build for you as confidential. We won't share, publish, or showcase your work — including in our portfolio, case studies, website or social media — without your written permission. Confidentiality is the default for every engagement under this Agreement. Where a client requires a separate non-disclosure agreement, we are open to executing one; any such NDA will be treated as supplemental to and consistent with this Agreement.

Showcasing your work

If you're ever open to us featuring a project publicly, we'll ask first, in writing, and you're free to say no or set conditions. You can also withdraw permission for future use at any time.

Personnel and subcontractors

Kevin Potis leads the thinking, strategy, and review on every DeckDesk engagement. DeckDesk may also use qualified employees or independent contractors — including senior presentation specialists — to assist with production and delivery. DeckDesk remains responsible for all services delivered under this Agreement and requires any personnel with access to confidential client materials to be subject to confidentiality obligations consistent with this Agreement.

AI tools and data handling

DeckDesk does not use consumer AI tools to process confidential client materials. Where AI tools are used in any part of the workflow, DeckDesk uses only business- or enterprise-grade environments with appropriate data controls. AI tools may be applied to an individual engagement only where the client has given explicit prior permission. If you have questions about AI use for your project, contact us before engaging.

Subprocessors

DeckDesk works with third-party service providers that may have access to client project files or materials in the course of delivering the service. Current providers in this category are: ManyRequests (client portal and project management), Dropbox (secure file storage and transfer), and Notion (internal project documentation). These providers are subject to confidentiality and data-handling obligations appropriate to their role. This list may be updated as our tools evolve; material changes will be reflected in an updated Agreement.

Independent contractor

DeckDesk provides these services as an independent contractor. Nothing here creates an employment, partnership, joint venture or agency relationship between us.

No guaranteed outcomes

We work to make your presentation clearer, sharper and more persuasive. We can't guarantee how an audience, investor, board or client will respond — that depends on factors outside our control, including your material, your delivery and your audience.

Disclaimer of warranties

Our services are provided "as is." To the extent the law allows, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

Limitation of liability

To the extent the law allows, DeckDesk isn't liable for indirect, incidental, consequential or punitive damages, or for lost profits or revenue, arising from this Agreement. Where liability can't be excluded entirely, our total liability is capped at the amount you paid us in the three (3) months before the claim arose.

Indemnification

You agree to cover our reasonable costs and damages if a third party brings a claim against us arising from materials you gave us, your misuse of our service, or your breach of this Agreement.

Termination

Either of us can end this Agreement for a material breach the other party doesn't fix within a reasonable time after written notice. We may also suspend or end service immediately for abuse, non-payment, chargebacks, or threats toward our team. Sections on ownership, confidentiality, fees already owed, limitation of liability, and dispute resolution survive termination.

Force majeure

Neither of us is responsible for delays or failures caused by events beyond reasonable control — natural disasters, outages, labor disputes and similar events.

Electronic communications

You agree that we can communicate with you electronically, and that electronic records satisfy any requirement for a written document.

Governing law; venue; dispute resolution

This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-laws principles. Any dispute will be brought exclusively in the state courts of Manatee County, Florida, or, where federal jurisdiction applies, the United States District Court for the Middle District of Florida, Tampa Division. Both parties consent to personal jurisdiction there and waive any objection to venue.

Entire agreement; severability; waiver; assignment

This Agreement, together with your plan or project confirmation and DeckDesk's website terms and privacy policy, is the entire agreement between us regarding the service. If any provision is found unenforceable, the rest stays in effect. If we don't enforce a provision right away, that doesn't waive our right to enforce it later. You may not assign this Agreement without our written consent; we may assign it in connection with a sale or transfer of our business.

Changes to this agreement

We may update this Agreement from time to time. We'll notify you of material changes before they take effect, and continued use of the service after that point means you accept the update.

Acceptance

This Agreement is accepted electronically, not by physical signature. By checking the agreement box at checkout, subscribing to a DeckDesk plan, confirming a First Deck engagement, or otherwise engaging our services, you agree to these terms as posted here at the time you engaged. For a custom or negotiated engagement, we may instead use a countersigned copy or order form, which controls for that engagement.

Contact us

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